Frequently asked questions.

Do you have a brick-and-mortar shop? No we don't, we are currently designing a fresh studio space. Please note that we operate on an appointment-only basis, we can meet via an online video application or on the phone. To schedule your consultation, please email us at info@luxeluxe.me. We take consultations Tuesday to Saturday. 

Do you make custom jewellery? The majority of our work is designing custom bespoke pieces for our clients, and is what we are truely passionate about. Please feel free to enquire about any design projects you are dreaming of, it would be a delight to make them happen. 

Where are your diamonds and gemstones sourced? Our gemstones and diamonds are sourced from various countries around the world depending on the design requirements.We mainly use diamonds sourced from non-conflict areas, when suitable we use up-cycled stones from vintage or heirloom jewellery, we go on buying trips to ethical sources, and when appropriate we use synthetic gemstones, if we cannot ensure a gems origin we will fully disclose this.With a GIA gemologist on staff, we have an in-depth knowledge of the varied, and sometimes complicated world of gemstone sourcing, when procuring stones consideration is given to environmental impact, miners and supply chain work standards, and conflict fuelled industries. 

What does the custom design process entail? And how long does it take?Once an enquiry has been made via our enquiry form or email, we do our best to reply the same or following work day.From there, we book a consultation to find out the parameters of your brief including the clients style, practical, needs, budget and timeframe. Then it's over to us to work our magic, seeing what materials will best suit the design framework, we then create a design with basic differences in materials and price options when appropriate, and generate a quote to be approved.We arrange a second meeting to go over our offering, if it is accepted, the go ahead is given, the design moves to production and your piece is underway. The first stages can take between two and eight weeks, while we make sure we have satisfied your needs. The production stage can vary between six to ten weeks depending on the complexity of the job.We then package it up beautifully and it is delivered to your chosen address, either by hand or trusted by courier service. 

How do I figure out the correct size for my piece? If you are sizing a ring for yourself, you can have your finger sized at most jewellery stores and send us the measurements.  If you are commissioning a ring for someone else as a surprise (major brownie points), we are happy to guide you in gaining a size through some stealthy creative measures we have invented. For other types of jewellery, it would be our pleasure to find the correct size for the piece. 

Can you provide a valuation for my piece of jewellery? We are happy to take care of your valuation through an independent valuer, this will add time to the production and $190 to the cost of the piece. We use an independent valuer to be confident the valuation is a formulated without bias and is a fair representation of the pieces worth, and cannot used as an inflated selling tool. 

What payment methods do you offer? We accept all major debit and credit cards, as well as bank transfers. 

How do your prices compare to other jewellers? With low overheads and a made to order range, our clients are paying an extremely competitive price, rather than paying for a high street lease and stagnant floor stock. When designing a custom piece we will work within your predetermined budget and are proud to cultivate a culture that doesn't pressure clients budgets, and a team who don't work on commission. 

Where do your prices start? For custom orders without gemstones or diamonds our prices start at AUD1000, with coloured gemstones and diamonds our pieces start at AUD2500.  

What is your refund policy? Custom made pieces cannot be returned, due to each piece being uniquely tailored to individual design needs. We however are willing to review designs to resolve any issues as best we can. 

Do you ship internationally? Yes we can ship anywhere in the world.  Please contact us if you're unsure about your location.